Supporting, enhancing and optimizing a “live” solution after rollout requires precise coordination and planning between your solution support, change control and change activation teams.
Emmsphere Plus OnTrack keeps your solution on track and moving full speed ahead.
Remember, the initial implementation may be done, rolled out and live. But your job isn’t done – it’s just changed. Now you’ll need to manage change requests, expansion initiatives and incidents.
Change Happens. Be Ready.
Business strategy changes, marketing tactics change and processes evolve. Keep your solution aligned to your business. Emmsphere Plus’ OnTrack service is flexible and can be right-sized to meet your needs. Augment your Solution Management team with the resources and experience you need.
Streamline Coordination & Control.
You now have a live production system and your users are onboard. Managing solution changes and issues while inflight requires precise execution. Leverage Emmsphere Plus’ Solution Management framework & best practices to support, enhance and optimize your solution.
Areas of Expertise
Change Control
- Change Control Program Management
- Policy, SOP & Governance Model Definition
- Release Planning
Solution Enhancements
- Break/Fix
- New Requirements
- Design Improvements
Solution Expansion
- New Business Units
- New Processes
- New Functionality
Analytics
- Reporting
- Data Visualization
- Actionable Insights
Solution Support
- Issue Management
- Troubleshooting & Diagnosis
- Solution Administration